§1. General provisions

1. The online store operating at gicleo.com is operated by UniqArte Sp. z o. o., ul. Noakowskiego 12/43, 00-666 Warsaw. The company is entered into the register of entrepreneurs kept by the District Court for the capital city of Warsaw, 12th Commercial Division of the National Court Register, KRS no. 0000997172, NIP: 701-111-03-51, REGON: 523402883, hereinafter referred to as the "Seller" or "Service Provider".
2. The Regulations define the rules for using the gicleo.com online store, in particular the rules for placing orders, concluding distance contracts, making payments, fulfilling orders, delivery, complaints and withdrawal from the contract.
3. The Regulations are addressed to both consumers and entrepreneurs using the store.
4. The condition for using the store and placing an order is to read and accept the Terms and Conditions.
5. The information presented in the store constitutes an invitation to conclude a contract within the meaning of the provisions of the Civil Code, unless expressly stated otherwise.

§2. Scope of activity and nature of services

1. The Seller provides services consisting in the production of artistic prints and the sale of products made to the Customer's individual order, based on digital files sent by the Customer or parameters indicated by the Customer when placing the order.
2. All products and services offered are made after an order is placed and are individualized or personalized.
3. The Seller does not sell ready-made reproductions that are permanently available from stock, unless otherwise expressly stated on the product page.
4. Detailed information about available substrates, formats, additional options, prices, product properties and delivery times is presented on the store's website.

§3. Technical requirements

1. To use the store you need:
   1. a device with Internet access,
   2. up-to-date web browser,
   3. active email address,
   4. ability to read files in PDF format.
2. The Customer is obliged to use the store in a manner consistent with the law, good customs and the provisions of the Regulations.

§4. Placing orders

1. Orders are placed via the online store gicleo.com.
2. To place an order, the Customer:
   1. selects the product or service and its parameters,
   2. sends the file or files for printing, if required,
   3. provides the data necessary to complete the order,
   4. selects the delivery method and payment method,
   5. accepts the Regulations,
   6. confirms the order by using the button indicating the obligation to pay.
3. Placing an order constitutes an offer to conclude a distance contract.
4. The contract is concluded upon confirmation of acceptance of the order for execution by the Seller or upon receipt by the Customer of the order confirmation, if the store system provides for automatic confirmation of the conclusion of the contract.
5. The Seller reserves the right to suspend the execution of the order in the event of:
   1. providing incorrect or incomplete data,
   2. sending files that prevent the order from being fulfilled,
   3. lack of payment or lack of positive payment authorization,
   4. reasonable doubts as to the compliance of the files with the law or the Regulations.
6. Before placing an order, the Customer has the opportunity to identify and correct the data entered.

§5. Print Files and Customer Liability

1. The Customer declares that he or she has all the rights, consents or licenses necessary to use the sent files, including their recording, reproduction and printing.
2. The Client declares that the materials sent do not infringe the rights of third parties, in particular copyrights, industrial property rights, personal rights or legal provisions.
3. The Seller is not obliged to substantively or legally verify the content of the transmitted files and is not liable for any infringements resulting from the materials provided by the Customer.
4. The customer is responsible for the technical correctness of the sent files, in particular their resolution, proportions, cropping, colors, color profiles and quality.
5. The Seller may refuse to process the order if the files sent are damaged, illegible, inconsistent with the technical parameters or raise reasonable doubts as to their legality.
6. Color differences resulting from the properties of the substrate, printing technology, Customer's monitor settings or improper file preparation do not constitute grounds for complaint, provided that the order was completed in accordance with the parameters specified by the Customer and the product description.

§6. Prices and payment methods

1. All prices displayed in the store are given in the currency indicated on the store website and include applicable taxes, including VAT, where applicable.
2. Delivery costs are indicated to the Customer when placing the order, before its final confirmation.
3. Available payment methods include:
   1. PayU,
   2. PayNow,
   3. Przelewy24,
   4. Stripe,
   5. PayPal,
   6. BLIK,
   7. payment cards:
      • Visa,
      • Visa Electron,
      • Mastercard,
      • MasterCard Electronic,
      • Maestro.
4. The entity providing online payment services for card payments is Autopay SA
5. Order processing begins after obtaining positive payment authorization or after crediting the Seller’s bank account – depending on the chosen payment method.

§7. Order Fulfillment

1. The order processing time is counted from the moment:
   1. recording the payment or obtaining positive payment authorization, and
   2. the Client provides correct and complete files, if required.
2. The approximate order processing time is provided on the store website or next to the product.
3. Completion dates are indicative unless expressly stated otherwise.
4. In the event of circumstances that may result in an extension of the delivery time, the Seller will inform the Customer immediately.
5. The Seller exercises due diligence to ensure that orders are fulfilled on time and in accordance with high quality standards.

§8. Delivery

1. Orders are delivered to the address provided by the Customer when placing the order.
2. Available delivery methods and their costs are presented in the store before placing the order.
3. In the case of international deliveries, additional restrictions, customs costs, import taxes or other public fees may apply and are charged to the Customer, unless expressly stated otherwise.
4. Any restrictions regarding delivery to selected countries or regions are indicated on the store website or when placing an order.
5. The customer should inspect the shipment upon receipt, if possible. If the shipment is damaged during transport, it is recommended to complete a damage report and contact the Seller immediately.

§9. Right of withdrawal

1. A consumer, as well as a natural person concluding a contract directly related to his or her business activity, when the content of the contract indicates that it is not of a professional nature for that person, may, in principle, withdraw from a distance contract within 14 days without giving any reason.
2. The deadline for withdrawal from the contract expires after 14 days:
   1. in the case of a sales contract – from the date on which the consumer or a third party indicated by him other than the carrier takes possession of the goods,
   2. in the case of a contract for the provision of services – from the date of conclusion of the contract.
3. However, the right to withdraw from the contract does not apply in cases provided for by law, in particular in relation to contracts:
   1. the subject of which is a non-prefabricated item, manufactured according to the Customer's specifications or intended to meet his individual needs,
   2. for the provision of services, if the service was fully performed with the express consent of the consumer who, before the commencement of the service, was informed of the loss of the right of withdrawal after the full performance of the service.
4. Due to the nature of the Seller's offer, which includes, in particular, prints made to individual order according to parameters and files provided by the Customer, in most cases the Customer does not have the right to withdraw from the contract after the order has been processed.
5. If in a given case the right of withdrawal is granted, the Customer may submit a declaration of withdrawal electronically or in writing, using the contact details provided in the store.
6. In the event of effective withdrawal from the contract, the Seller shall return to the Customer all payments received, in accordance with applicable law.
7. The Seller shall refund the payment using the same payment method used by the Customer, unless the Customer has expressly agreed to a different payment method that does not involve any costs for the Customer.
8. If there is a need to refund funds for a transaction made with a payment card, the refund will be made to the bank account assigned to the payment card used by the Customer.

§10. Complaints

1. The Seller is liable to the Consumer for any lack of conformity of the goods with the contract in accordance with applicable law.
2. The customer may file a complaint in particular in the event of:
   1. non-compliance of the product or service with the order,
   2. product damage during transport,
   3. defects resulting from reasons attributable to the Seller.
3. A complaint may be filed:
   1. electronically to the e-mail address provided on the store's website, or
   2. in writing to the address of the Seller's registered office.
4. The complaint should include at least:
   1. data enabling the identification of the Customer and the order,
   2. description of the reservations,
   3. if possible, photographic documentation or other evidence to facilitate the consideration of the complaint,
   4. Customer request.
5. The Seller will respond to the Consumer's complaint no later than within 14 days from the date of its receipt.
6. The response to the complaint will be provided on a durable medium, in particular by e-mail or in writing.
7. Complaints from entrepreneurs are considered in accordance with the relevant provisions of civil law, unless the parties agree otherwise.
8. The provisions of these Regulations do not exclude or limit the rights of the Consumer resulting from mandatory provisions of law.

§11. Liability

1. The Seller is not responsible for:
   1. content of materials sent by the Client,
   2. infringement of third party rights resulting from materials provided by the Client,
   3. errors, defects or undesirable end results resulting from faulty file preparation by the Client,
   4. colour differences resulting from printing technology, substrate properties or settings of the Customer's devices, as long as they are within the limits typical for a given technology and product type.
2. The limitation of the Seller's liability does not apply to cases in which such limitation would be inadmissible under mandatory provisions of law.

§12. Personal data

1. Customers' personal data are processed in accordance with applicable law and in accordance with the Privacy Policy available on the store's website.
2. Detailed information on the principles of personal data processing, the purposes of processing and the rights of data subjects is included in the Privacy Policy.

§13. Final Provisions

1. Polish law applies to contracts concluded via the gicleo.com online store.
2. In matters not regulated by the Regulations, the provisions of Polish law, in particular the Civil Code and the Consumer Rights Act, shall apply.
3. The Regulations may be amended for important reasons, in particular in the event of changes in legal regulations, changes in payment methods, delivery methods or functional changes to the store.
4. Changes to the Regulations do not affect orders placed before the date the changes come into effect.
5. The Regulations come into effect on the date of their publication on the store's website.