§1. General information

1. This Complaints and Returns Policy sets out the rules for handling complaints regarding services provided by the gicleo.com website , run by UniqArte Spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw.

2. This document supplements the Terms of Service available at gicleo.com.

§2. Nature of services

1. All services offered on gicleo.com are personalized and are carried out at the individual request of the Client, based on files sent by the Client.

2. Due to the above, these services are not refundable in the event of the Customer's cancellation after the order has been processed.

§3. Right of withdrawal

1. Pursuant to Article 38 of the Consumer Rights Act, the Customer has no right to withdraw from the contract if the subject of the contract is:

   • service performed according to the customer's individual specifications,

   • a service designed to meet the individual needs of the customer.

2. All orders processed through gicleo.com meet the above criteria.

§4. Grounds for filing a complaint

1. The customer has the right to file a complaint only in the event of:

   • performance of the service contrary to the order,

   • a production error occurred on the part of the Service Provider,

   • damage to the printout during transport.

2. Complaints do not cover :

   • color differences resulting from printing technology, substrate properties or Customer's monitor settings,

   • the quality of files provided by the client,

   • errors resulting from low resolution, incorrect proportions or color profiles,

   • subjective aesthetic assessment of the print.

§5. Deadline and form for filing a complaint

1. Complaints must be submitted no later than 7 calendar days from the date of receipt of the order.

2. Complaints submitted after the indicated deadline may be rejected.

3. The complaint should include:

   • order number,

   • description of the reported problem,

   • photographic documentation in case of damage or visible defects.

4. Complaints should be submitted electronically to the email address provided on gicleo.com.

§6. Consideration of complaints

1. The Service Provider will consider the complaint within 14 calendar days from the date of its receipt.

2. If the complaint is accepted, the Service Provider, at its own discretion:

   • will perform the service again,

   • will remove the defect,

   • will refund the Customer all or part of the amount paid.

3. Refunds, if applicable, will be made using the same payment method used when placing the order, unless the parties agree otherwise.

§7. Damage during transport

1. If the shipment is damaged during transport, the Customer is obliged to:

   • document the damage immediately,

   • report the problem within the time specified in §5.

2. Lack of documentation of damage may prevent a complaint from being considered positively.

§8. Liability of the Service Provider

1. The Service Provider's liability is limited solely to the value of the order to which the complaint relates.

2. The Service Provider is not responsible for:

   • the content of the uploaded files,

   • infringement of third party rights by the Client,

   • consequences of using the printout contrary to its intended purpose.

§9. Final Provisions

1. This Complaints and Returns Policy is effective from the date of its publication on gicleo.com.

2. In matters not regulated by this document, the provisions of the Regulations and applicable provisions of Polish law shall apply.